- Project Selection
- Anchor Selection
Please note that there will be No Pull Out Test on Friday 23rd November 2018.
All requests made on this date will be responded on Monday 26th November 2018.
Apologies for any inconvenience caused.
Please enter your project and contact details for the booking:
Date & Timeslot Selection
Please click on available date from calendar below to display available timeslots to be selected.
For requests of timeslots outside of office hours, please click on the Dedicated Support button below.
This Project does not have testers with SIC access. Hence, please continue with this booking to book the tester for SIC.
Dedicated Support Request
Charges apply for dedicated support booking. View cost structure here.
Terms and Conditions
1.1 In these conditions the following words have the meanings shown:
"Buyer" means the person, firm or company purchasing Goods.
"Company" means, individually and collectively, Hilti Far East Private Limited and/or any of its related corporations, associated or subsidiary companies, as the case may be.
"Contract" means the agreement between the Company and the Buyer for the purchase of Goods from the Company by the Buyer.
"Contracts" includes all agreements between the Company and the Buyer for the purchase of Goods from the Company by the Buyer.
"Goods" means the goods manufactured by the Company and purchased by the Buyer on the terms of this Contract
“personal data” means any information that can be used directly or indirectly, alone or in combination with other information, to identify an individual.
1.2 Unless agreed otherwise in writing between the Company and the Buyer, these conditions shall be incorporated in all Contracts of the Company to sell Goods and shall be the sole conditions under which the sale takes place. All other terms, conditions or other representations, whether written or oral, are excluded from the Contracts between the Buyer and the Company, including any terms and conditions which the Buyer may purport to apply under any order for Goods.
1.3 These conditions shall prevail unless expressly varied in writing and signed by a Director on behalf of the Company.
1.4 No statement, description, information, warranty, condition or recommendation contained in any catalogue, price list, advertisement or communication or made verbally by any of the agents or employees of the Company shall be construed to vary in any way any of the conditions under this Contract unless otherwise agreed in accordance with Clause 1.3 above.
1.5 Any written quotation, estimate and/or advertised price for the Goods shall be an invitation to treat and no binding contract shall be created by placing an order on the Company’s website or otherwise until the Company has acknowledged the order in writing and confirmed its acceptance of the order in writing. Company reserves the right to reject any order in whole or in part for any reason, including where the Buyer fails the credit approval process of the Company, or exceeds its available credit limit with the Company, or the Goods ordered are not available. Where the Goods ordered are not available, the Company will inform the Buyer accordingly and may recommend a replacement. If the replacement is accepted by the Buyer, this will constitute a binding order for the replacement Goods and the Company will deliver the replacement Goods to the Buyer.
2.1 Subject to Clause 2.2 below, the price payable for Goods shall, unless otherwise stated by the Company in writing and agreed on its behalf, be based on the prevailing price list of the Company effective at the date that the order is accepted and confirmed in writing by Company.
2.2 Unless otherwise agreed in writing between the Company and the Buyer, the Company's prices may be subject to variation to take account of variations in wages, materials or other costs since the date of the Company's quotation or, if no quotation is issued, the date of the Buyer's order. The Company accordingly reserves the right to adjust the invoice price payable by the amount of any increase or decrease in such costs after the price is quoted and the invoice so adjusted shall be payable as if it were the original Contract price.
2.3 All prices are exclusive of Goods and Services Tax and all other applicable taxes, duties and other charges. The Buyer shall be liable for all and any local taxes, duties and/or charges as appropriate.
2.4 The Buyer agrees that section 32(3) of the Sale of Goods Act (Cap. 393) shall not apply to Goods sent by the Company.
2.5 The Company shall be entitled to invoice the Buyer by post or email for the price of the Goods in the Singapore Dollar or such other currency as the Company shall agree in writing.
2.6 The Company has the right to invoice the Buyer for the costs of any packaging, transportation of the Goods or any additional costs resulting from any other alteration made by the Buyer on or at the time of delivery or upon notification by the Company that the Goods are awaiting collection. Any such additional costs may be invoiced by the Company in Singapore Dollars or such other currency as the Company shall agree in writing.
3. FUEL SURCHARGE/ CARRIAGE AND INSURANCE
3.1 The cost of fuel surcharge to the Buyer's premises in Singapore shall be in accordance with the charges agreed in writing between the Buyer and the Company.
3.2 The cost of carriage and insurance of the Goods to the Buyer’s premises in Singapore shall be in accordance with the charges laid out in the Company’s prevailing price list on the date that the order is accepted and confirmed in writing by Company
3.3 In all other cases the price of the Goods shall be exclusive of carriage and insurance to the Buyer's premises.
3.4 Export orders shall be quoted and charged on a FOB (port of Singapore) (Incoterms 2010) basis.
4. ADDITIONAL COSTS
The Buyer agrees to pay for any loss or extra costs above the quoted price for the Goods which are directly or indirectly incurred by the Company through the Buyer's instructions or lack of instruction or through failure or delay in taking delivery or through any act or default on the part of the Buyer, its servants or agents.
5. TERMS OF PAYMENT
5.1 All payments due under any Contract must be made by the Buyer within thirty (30) days of the date of invoice from Company, unless otherwise agreed in writing between the Buyer and the Company. The Buyer shall not be entitled to exercise any set off, lien or any other similar right or claim
5.2 If the Goods are delivered in installments, the Company shall be entitled to invoice each installment as and when delivery thereof has been made and payment shall be due in accordance with Clause 5.1 above in respect of each invoice.
5.3 Any failure by the Buyer to either pay any due installment in accordance with this Contract or failure to give delivery instructions in respect of any Goods shall cause the whole of the price for Goods already manufactured at the time of such a default, to become due forthwith without any notice.
5.4 Prompt payment shall be a condition precedent to future deliveries of the Goods due under any Contract.
5.5 Without prejudice to any other rights it may have, the Company is entitled to charge and to be paid interest at 2% above the then-current base rate of DBS Bank Limited on any overdue payment of the price of the Goods or the price of any installments thereof.
6.1 The Company endeavours to deliver the Goods within the estimated delivery period specified its quotation or otherwise specified in writing by Company, subject always to the availability of stock. The estimated delivery period shall be calculated from the date of the acceptance by the Company of the Buyer's order, or the date of receipt of all necessary information to enable the Company to manufacture or procure the manufacture of the Goods, whichever shall be the later. If no period is stipulated by the Company, then delivery will be such time after receipt of instructions as the Company thinks reasonable.
6.2 All times or dates given for delivery of the Goods are given in good faith but without any responsibility on the part of the Company. Time of delivery shall not be of the essence of any Contract nor shall the Company be under any liability for any delay beyond the Company's control
6.3 Where the Goods are handed to a carrier for carriage to the Buyer or the Singapore port for export, any such carrier shall be deemed to be an agent of the Company and not of the Buyer for the purpose of sections 44, 45 and 46 of the Sale of Goods Act (Cap. 393).
6.4 No liability for non-delivery, loss or damage to the Goods occurring post delivery, or for any claim that the Goods are not in accordance with the Contract, will attach to the Company, unless claims to that effect are notified in writing by the Buyer to the Company (and in the case of claims for non-delivery, loss or damage with a copy to the carrier if the Company's own vehicles have not been used to deliver the Goods) within 1 day of delivery
6.5 If the Buyer fails to give notice in accordance with Clause 6.4 above, the Goods shall be deemed to be in all respects in accordance with the Contract and the Buyer shall be deemed to have accepted the Goods and shall be bound to pay for the same accordingly.
6.6 All requests for proof of delivery must be made within a period of 21 days following the date of the invoice.
6.7 The Buyer agrees that in the event of a valid claim for non-delivery, loss or damage to the Goods and/or non-compliance with the Contract, the Company may at its sole discretion either reprocess or replace the Goods at its own expense but shall then be under no further liability in connection with such non-delivery, loss, damage or non-compliance.
6.8 If for any reason the Buyer is unable to accept delivery of the Goods at the time when the Goods have been notified as ready for delivery, the Company may at its sole discretion, store the Goods at the risk of the Buyer and take all reasonable steps to safeguard and insure them at the cost of the Buyer, provided that the Buyer shall be immediately informed thereof.
6.9 The Company shall have the right to make delivery by installments of such quantities of the Goods and at such intervals as it may decide. Any defect in any installment shall not be a ground for cancellation of the remainder of the installments and the Buyer shall be bound to accept further deliveries thereof.
7. RETURNS AND CANCELLATIONS
7.1 For all non-perishable product returns, Hilti must be notified within 6 months from delivery. All perishable products (products with expiry dates) listed in Appendix 1 – returnable chemical products – must be returned within 14 days after delivery. Other perishable products not listed in the Appendix 1 are not entitled for return.
Products must be in saleable condition to qualify for return. Saleable condition is defined as those unused items in original packaging, defect-free and in unbroken quantities. All returns are subject to Hilti inspection, testing and acceptance. Non-stocking, non-standard items and discontinued items are not eligible for return credit.
8. PASSING OF TITLE AND RISK
8.1 From the date of delivery to the Buyer, the Goods shall be at the risk of the Buyer, who shall be solely responsible for their custody and maintenance. Unless otherwise expressly agreed in writing, the Goods shall remain the property of the Company until all payments due to the Company from the Buyer under the Contract or any other contract have been made in full unconditionally and credited to the Company’s account. Whilst the ownership of the Company continues, the Buyer shall keep the Goods separate and identifiable from all other goods in its possession as fiduciary agent and bailee for the Company.
8.2 In the event of any resale of the Goods, the beneficial entitlement of the Company shall attach to the proceeds of the sale or other disposition thereof, so that such proceeds or any claim thereof shall be assigned to the Company.
8.3 In the event of failure to pay the price in accordance with the Contract, the Company shall have the power to re-sell the Goods, such power being additional to (and not in substitution for) any other power of sale arising by operation of law or implication or otherwise and for such purpose the Company and its servants and agents may forthwith enter upon any premises or land occupied or owned by the Buyer to remove the Goods.
8.4 Pending payment of the full purchase price of the Goods, the Buyer shall at all times keep the Goods comprehensively insured against loss or damage by accident, fire, theft and other risks usually covered by insurance in the type of business for which the Goods are for the time being used in an amount at least equal to the balance of the price for the same time to time remaining outstanding. The policy shall bear an endorsement recording the Company’s interest and shall be produced to the Company on request.
9.1 All Goods are sold with the benefit of and subject to the conditions of the warranty supplied with them, which is available for inspection on request.
9.2 Nothing herein or in any warranty given by the Company shall impose any liability upon the Company in respect of any defect in the Goods arising out of the acts, omissions, negligence or default of the Buyer, its servants and agents including without limitation any failure by the Buyer to comply with any recommendations of the Company as to storage and handling or use or servicing of the Goods, use of the Goods with other goods or other misuse of the Goods or accident or fair wear and tear of the Goods.
9.3 The Company shall not be liable for any damage, loss, costs or expenses of any type whatsoever and however arising from or in any way connected to or with the installation of the Goods by the Buyer or any of its employees, agents or contractors. The buyer hereby indemnifies the Company against all actions, costs, charges, losses, damages and expenses which the Company may incur or sustain by reason of any action brought by any third party relating in any way to the installation of the Goods.
9.4 Except as provided for in these conditions, any warranties, (whether express or implied by statute or common law or howsoever), including without limitation those of satisfactory quality or of fitness for a particular purpose even if that purpose is made known expressly or by implication of the Company) are hereby excluded. The Company makes no representation or warranty that the use of the Goods does not infringe the intellectual property rights or other rights of any third party and the Company accepts no liability in this respect.
10. BUYER'S RESPONSIBILITY
10.1 The selection of the Goods suitable for the Buyer's purposes depends on a range of factors. These factors include, but are not limited to, on-site conditions or other circumstances of the proposed application of the Goods known only to the Buyer. The Buyer is solely responsible for satisfying itself that the data supplied to the Company on which information or recommendations made by the Company are based is correct and that any assumptions made by the Company to supplement that data are suitable for the Buyer's purposes.
10.2 The Company accepts no responsibility of any nature whatsoever for information or advice it supplies, where any data supplied by the Buyer is incorrect or where any assumption which the Company has made is unsuitable for the Buyer's purposes. The Buyer is encouraged to raise with the Company any questions it may have.
11.1 Notwithstanding anything to the contrary in these Terms and Conditions, the Company's liability to any user for personal injury or death caused by its negligence or fraud is not limited.
11.2 The Company shall not be liable (whether or not the Company has been advised of the possibility of such loss) in contract, tort, negligence or otherwise howsoever arising for any claim, damage, loss or costs in respect of:
11.2.1 any losses special to the Buyer, any direct loss of profits, any direct loss of turnover and/or any direct loss of revenue; and
11.2.2 any indirect or consequential loss or damage howsoever caused including without limitation any losses special to the Buyer, any loss of profits, loss of turnover, loss of revenue, loss of business and/or loss of data and for the avoidance of doubt, the sub-clauses in this Clause 11.2 are intended and agreed by the Buyer to be severable.
11.3 Subject to Clause 11.1, the aggregate liability of the Company (whether in contract, tort, negligence or breach of statutory duty or otherwise) to the Buyer for any loss or damage shall be limited to the price of the Goods.
11.4 The Buyer shall be liable for and shall indemnify the Company against any and all expenses, loss, liability or proceedings suffered by a third party arising as a result of or in connection with any act, omission, negligence, and/or breach of the terms of this Contract or otherwise through the default of the Buyer.
12. DEFAULT OR INSOLVENCY OF BUYER
12.1 In the event that:
12.1.1 the Buyer shall be in breach of any of its obligations under the Contract;
12.1.2 any distress or execution shall be levied on the Buyer's property or assets; or
12.1.3 the Buyer (an individual or partnership) shall make or offer to make any voluntary arrangement or composition with its creditors or become bankrupt or if any bankruptcy petition be presented against him;
12.1.4 (if the Buyer is a company) the Buyer has an administrative receiver or administrator appointed or makes a voluntary arrangement with its creditors or commences to be wound up; or
12.1.5 otherwise if the Buyer fails to pays its debts as and when they fall due; or
12.1.6 such equivalent event in Clauses 12.1.1 to Clause 12.1.5 occurs to the Buyer in its local jurisdiction;
the Company at its discretion and without prejudice to any other right or claim may by notice in writing forthwith determine wholly or in part any and all of the other Contracts between the Company and the Buyer or may (without prejudice to the Company's rights subsequently to determine the Contract for the same cause should it so decide) by notice in writing suspend further deliveries of Goods.
13. FORCE MAJEURE
The Company shall be entitled to delay or cancel delivery or to reduce the amount of the Goods delivered if it is prevented from, hindered or delayed in manufacturing, obtaining or delivering the Goods by normal route or means of delivery through any circumstances beyond its control including, but not limited to, strikes, lock-outs, accidents, war, fire, reduction in or unavailability of power at manufacturing plant, breakdown of plant or machinery or shortage or unavailability of raw materials from normal source of supply.
Any waiver of rights by the Company shall be in writing and signed by an authorised representative of the Company. The waiver by the Company of any right or the failure by the Company to exercise any right or to insist on the strict performance of any provision of this Contract shall not operate as a waiver of, or preclude any further exercise or enforcement of any other right or provision of this Contract.
15.1 Each provision of this Contract is severable and distinct from the others. The parties intend that every such provision shall be and remain valid and enforceable to the fullest extent permitted by law. If in any particular case any of these conditions shall be held to be invalid or shall not apply to this Contract, the other conditions shall continue in full force and effect.
16. THIRD PARTY RIGHTS
A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any term of this Contract but this does not affect any right or remedy of a third party which exists or is available apart from that Act.
The Buyer may not assign, sub-contract or in any way dispose of its rights or obligations under this Contract without the prior written consent of the Company.
18.1 Any notice required to be served under this Contract shall be served on the Company at its registered offices in Singapore or such other address as the Company may from time to time notify to the Buyer and on the Buyer at the address notified to the Company in its registration application by hand, registered post, email or facsimile. The Buyer is responsible for notifying the Company in writing of any change of address, email address or fax number from those in the Buyer's registration application.
18.2 Any such notice served by hand or registered post shall be deemed to have been served upon written acknowledgement of receipt by an employee or agent of the recipient. In the case of service by email, when the email is available to read in the recipient's inbox and in the case of facsimile when the addressee's machine acknowledges receipt thereof provided that a copy of the notice or communication is also put into the post in accordance with Clause 18.1 within 24 hours following dispatch of the initial version.
19. BUYER DATA
19.2 The Company may collect, use, process and disclose all data it obtains from or in relation to the Buyer (including personal data of the Buyer’s officers, employees and agents) (“Buyer Data”) to enable the Company to do business with the Buyer and for the specific purpose of selling the Goods to the Buyer. The purposes for which the Company may collect, use, process or disclose the Buyer Data include:
(i) Facilitating and processing product and service orders by the Buyer;
(ii) Processing payment and delivery, and collecting fees owed to the Company by the Buyer;
(iii) Communicating with the Buyer, including to inform the Buyer about products, services, offers, privacy notices, updates and other information relevant to the Buyer;
(iv) Performing analysis and customer research, including general market research or surveying customers’ needs and opinions on specific issues, generating sales and traffic patterns, and to analyze advertising effectiveness;
(v) Administering rewards, surveys, sweepstakes, contests, or other promotional activities or events;
(vi) Protecting the Company against error, fraud and other criminal activity;
(vii) Disclosure to third party service providers, credit card companies and other entities processing payment or delivery of goods or services, professional advisors and auditors, government or regulatory authorities, whether within or outside Singapore, to the extent required for the sale of the Goods to the Buyer, or where required or permitted by applicable law; and
(viii) Other purposes that the Buyer has specifically agreed to, or that are permitted by applicable law.
The Buyer hereby expressly consents to and further warrants that it has obtained all necessary consents for the collection, use and disclosure of the Buyer Data by the Company for the abovementioned purposes.
19.3 The Company may collect Buyer Data from third parties with the Buyer's consent or where required or permitted by applicable law, for example, credit reference agencies.
20. SINGAPORE LAW
This Contract shall be construed and governed in accordance with the laws of Singapore and all proceedings in connection herewith shall be brought in, and Buyer hereby agrees to submit to the non-exclusive jurisdiction of the Courts of Singapore.
RE: Site Testing Policy
As part of Hilti’s value-added services, we provide site testing service to our valued customers who purchase anchor products from us. In accordance to the British Standard 8539 (BS8539) adopted in Singapore, we provide complimentary proof test to fixings up to 2.5% (or minimum of 3) numbers of Hilti anchors out of the total number installed on the job.
"Hilti is also able to perform testing beyond 2.5% of the total quantity involved at a competitive rate, and the cost structure is available from any Hilti Representative.
The operational hours for site testing are from Monday to Friday from 9:00 a.m. to 6:00 p.m. Kindly secure the desired testing date two (2) days in advance via our online booking form (http://hilti.com.sg/pot).
All testing slots are subject to availability
Prior to requesting for a test date, kindly ensure that all relevant parties/authorities are present at the time of testing. The test location at the job site should also have a safe access and working platform. We seek your kind understanding in ensuring these to facilitate a smooth, efficient and productive site testing.
For further information and details, please contact our Customer Service Hotline at 6777 7887 or your Hilti Account Manager.
The Cost Structure for Testing Request:
Office hour Dedicated Support (w.e.f. 1st Aug 2017)
(Monday to Friday from 9:00 a.m. to 6:00 p.m. and excluding Public Holiday, subject to availability)
|Half Day (3 hours)||SGD300|
|Full Day (7 hours)||SGD600|
After office hour Dedicated Support ( (w.e.f. 1st Aug 2017)
(Monday to Friday from 6:00 p.m. till next business day, Saturday, Sunday & Public Holiday, subject to availability)
|First 2 hours||SGD300|
|Subsequent ½ hour||SGD75|
1. The prices quoted exclude 7% GST.
2. It comprises of one manpower per slot and requires two (2) working days in advance for Half a day request, and five (5) working days in advance for Full Day and After Office Hour support, to secure a test date.